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Terms & Conditions
* Please read carefully to avoid confusion or surprises.
Digitally Signed (CCC) credit card charge-back (dispute) waiver - Valid Drivers License or Government issued ID:
Due to an increase in fraud and chargebacks, first time customers and non U.S. customers paying $300 or more (or issues with form of payment) for our services will be required to digitally sign a charge-back (dispute) waiver when booking and paying for rides of $300 or more. You will be able to digitally sign and upload a picture of your credit card and government issued ID. You are approving and accepting the terms of the ride and accuracy of the charges for the ride. The first and last name on the ID must match the first and last name on the credit card.
Hours of service:
Ride operations 24/7 After hours fee $50 for rides between 10PM - 7AM
All trip fares are based on time (hourly rate) and mileage. Trip DELAYS of more than 1 hour - are charged at $125/hour, such as weather, traffic accidents, road closures, route changes, trip diversions.
If a change occurs requiring a diversion due to unforeseen circumstances, (no fault of ours, weather, accidents, road closures): If the client asks for a new route or itinerary, stops, diversions, the client will be charged for the new scheduled route as well as the original reserved service. We, (VIP Express Ride) will not be responsible for the new location of pickup or destination. You (the client) are responsible for payment of the new transfer arrangements needed for the new pickup location or destination. The original scheduled service will be charged in full in addition to the new transfer pickup location or destination.
Fees Disclosure: We try to match our competitors fares. Our quotes and reservations/receipts all have full fee disclosure. There are NO hidden fees or surprises! Our fares have a 20% driver fee, airport fee, toll road fee, and a 5% fuel/electric surcharge for each trip. These rates can be covered by our standard "admin" fee or itemized depending on the route and ride quote. After hours fee $50 for rides between 10PM - 7AM
All prices are negotiable (except credit card transaction fee of aproximately 3.75%, staff booking fee aprox $25, and airport, tarmac access fees continue to increase every year due to commercial insurance costs requirements to operate at the airport or FOB. We have to pass the access fees on to the customer to continue to operate. (DEN $15, EGE $100, VVJC $125, RIL $125). These fees include the airport access fee and cover up to one hour of driver wait time starting at your scheduled pickup time. Additional hours will be charged at $125 per hour and added to the credit card on file.
Regular VIP's enjoy 10% VIP Discount on Denver routes, fewer fees, no cancellation fee unless it is a NO SHOW, bookings by text message (date and flight#).
Clients who don't travel frequently, (at least once a month) are generally held to the 24 cancellations policy with few exceptions for sickness, accident, verifiable emergency.
Most of our fares are priced for multiple people to share the cost, so to help you out when traveling alone there is a $50 discount off your fare for first time customers or any existing customer traveling alone (1 person discount), on rides of at least $200, but you must call, email or text to have that discount applied. All online bookings are not confirmed until you respond to us by email or text to confirm that your booking that you made online is not a mistake and you expect us to pick you up. We have had bookings with no response to our request to confirm the online booking and they did not get a car to pick them up because they did not respond. Our price is the same for cash or credit card. There is no discount for CASH.
REFUNDS - NO Show's - 24hr cancellation policy
Except for NO Show's or late cancellations YOU MAY REQUEST A RIDE CREDIT IF YOU PLAN TO TRAVEL WITHIN A YEAR OF THE CANCELLED RESERVATION. If the cancellation caused us to miss other rides or if you are a no show it is non-refundable. If you are a first time customer we require an approximate $50 non-refundable deposit by credit card to reserve a ride. This is for our time to book the ride reservation (admin booking fee maximum $25) and the additional credit card service fee of approximately 3.75%. If you have become a regular VIP who books weekly, monthly airport trips and hotel transfers (also annual resort rides) with us then your benefits are different. We won't charge the $50, only the minimum credit card service fee and/or admin fee for booking, cancelling or changing the ride. We will only keep the credit card service fee if you want a refund, changes, cancellations, and not a credit for your next regular scheduled ride. Your credit card will be charged for the full amount of the ride 24 hrs prior to the scheduled pickup time.
GRATUITY: Driver Fee, Gratuity and Tipping
Your reservation receipt will show a 20% "Driver Fee" which is standard driver compensation. It is not intended to be considered "Gratuity." This does not mean that additional driver compensation "gratuity" is expected. The wording we choose for driver compensation is not a play on words to trick customers into tipping extra. There is no requirement for extra driver compensation, gratuity, or tip. Our drivers are paid fairly and generously so that there is no coercive pressure put on a customer for a tip or extra gratuity.
Tipping "extra" for exceptional service, clean and quality vehicles - is welcomed but not required. However, if there is any confusion about tipping after the ride, please understand that we will refer you to this disclosure stated that tipping will be "extra" and additional to what you have already paid on your credit card in advance. It is your responsibility to know what you have paid for on your receipt that you received at the time of booking your reservation. Your reservation receipt or ride quote will disclose all fees that you will be charged. Our fares may (or may not) have a 20% driver fee depending on route, conditions, airport fee, toll road fee, and a 5% fuel/electric surcharge for each trip. These rates can be covered by our standard "admin" fee or itemized depending on the route and ride quote. PRIVATE CAR RIDES ARE BILLED AND PRICED BASED ON DISTANCE AND MILEAGE AND MAY OR MAY NOT INCLUDE GRATUITY or (driver fee) DEPENDING ON THE ROUTE AND CIRCUMSTANCES. WE REQUIRE A CREDIT CARD ON FILE FOR THE UNLIKELY EVENT OF A NO-SHOW. ANY CASH TIPS GIVEN TO THE DRIVER ARE CONSIDERED OVER AND ABOVE THE PRE-CHARGED driver fee.
All ride bookings and reservations must be paid for in advance to guarantee your travel dates and vehicle reservation.
Reservations cancelled MORE than 24hrs prior to scheduled pickup time will be refunded, minus the staff booking fee of $25, and the aprox 3.75% credit card processing fee. This amount varies depending on the price of the ride. Cancellations within 24 hours of pickup time will result in a charge for the full amount of the ride. This is negotiable if you are a VIP regular client and we did not lose any other rides due to your cancellation. OR due to extreme hardship or unforeseen circumstances.
Scheduled and unscheduled STOPS, detours, diversions, weather delays, road closures: For Denver to Vail trips we include 45 minutes of customer leisure personal time for stops in the price of your fare. Any thing more than 45 minutes must be scheduled at the time of the ride booking for availability. Courtesy stops up to 45 minutes will only be included on trips of at least 2 hours in normal drive time duration, after the 45 minutes has passed for your scheduled stop, we start the hourly rate of $125 per hour, or $2.00 per minute wait time for scheduled AND un-scheduled stops beyond 45 minutes. (Bathrooms, Drinks, Grocery, Ski Rentals, Dispensary, Bank Robbery's). Otherwise it is assumed the car is booked immediately after your ride. We require a credit card deposit or an approved credit card added on file in our square credit card system. This is to cover added stops, excessive cleaning fee for vehicle damages from food, spills, seat damage, upholstery damage.
We do our best to track your aircraft if available for tracking. Blocked flights cannot be tracked and will require a phone call from the pilot to our cell phone number 720-450-0350, for weather delays.
If a change occurs requiring a diversion due to unforeseen circumstances and no fault of ours (weather, road closures):
You will be charged for the new scheduled route as well as the original reserved service. We, (VIP Express Ride) will not be responsible for the new location of pickup or destination. You (the client) are responsible for payment of the new transfer arrangements needed for the new pickup location or destination. The original scheduled service will be charged in full in addition to the new transfer pickup location or destination.
We reserve the right to change the equipment to a different vehicle than you originally booked or requested for your pickup. Our intention is to be consistent with what you request for your pickup, but your drop-off on the return may be a different vehicle due to availability. We do not charge extra for an unforeseen vehicle change. However, if this change creates hardship or difficulty that is mutually agreed to be unreasonable then we will consider a partial refund or credit for a commensurate portion of your trip. Deposits may possibly be NON-refundable but also "may" be creditable towards future rides at the discretion of the company. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol consumption and drug use is prohibited by law in some states and cities. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and this is left to the discretion of the driver. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.
DRESS CODE: Professional traditional chauffeur attire (white shirt and black tie, for SPECIAL EVENTS AND VIP'S ONLY that require formal dress code)
For mountain ski resort transfers and Denver routine airport trips: Casual button down shirts with no tie
MASK POLICY for driving in "High Altitude" conditions, (5,280 feet up to 11,500 feet)
Drivers are NOT required to wear a face mask.
Please DON'T ask the driver to wear a mask.
During the past 3 years of the "pandemic" our drivers were expected to wear a mask for long drives at high altitude. No one took into consideration the dangers and risk of drivers experiencing oxygen restriction and high altitude sickness. This became our own scientific health study. We learned that all of the drivers admitted to some level of breathing difficulty, oxygen restriction, feeling lightheaded while driving in the mountains, and one driver who experienced dizziness and mild blackouts. Fortunately the driver pulled over immediately and resolved the problem by removing the mask. This was clearly a serious health and safety issue caused by restricted oxygen from wearing a mask at high altitude. This affects the safety of the driver and passengers at high altitude because it can cause dizziness, vertigo, and high altitude sickness. This health risk takes precedence and priority over any risk of airborne germs.
After careful consideration and many years of experience with potential health and safety issues of driving at high altitudes in the State of Colorado, (5,280 feet to 11,500 feet) we have changed our mask policy. If the driver does not have a mask on when you approach the car it is because we no longer require our drivers to wear a mask. Please don't ask our drivers to wear a mask.
Our policy is to provide the HIGHEST level of protection and safety for our passengers and drivers at all times. This includes our public health compliance with State and Federal laws and the cleaning and sanitation of our vehicles after every ride.
We base our policy on common sense and science. There are numerous medical studies about the dangers and risks associated with activities such as driving at high altitude and oxygen restriction.
Here's why drivers should NOT wear a mask at high altitudes (our drivers go from Denver 5,280ft to 11,500ft while driving to the ski resorts. Wearing a mask can significantly decrease oxygen intake and increase your chances of having a serious accident.
Acute altitude illness comprises acute mountain sickness (AMS), high altitude cerebral edema (HACE), and high altitude pulmonary edema (HAPE). Symptoms of AMS, the most common form of altitude illness, include headache, nausea, vomiting, fatigue, dizziness, and insomnia. If not appropriately treated, AMS can progress to life-threatening HACE or HAPE. https://www.aafp.org/pubs/afp/issues/2020/0415/p505.html
"It may be an effective mean of releasing oxygen in the car or playing calm music while driving. The supply of oxygen can increase the oxygen content in the car, and a gentle music can make people feel calm and perform better in driving task.It may be an effective mean of releasing oxygen in the car or playing calm music while driving. The supply of oxygen can increase the oxygen content in the car, and a gentle music can make people feel calm and perform better in driving task.", source quoted from #5 conclusion at
We encourage passenger to protect themselves while traveling by following common sense advice along with the basic rules of public health science.
The science and guidance for public health differs concerning the general public and professional drivers. We remind you that the safety of our passengers is our #1 priority and our mask policy has been updated to enforce this priority. ANY reduction in the available supply of oxygen in high altitudes can severely affect the performance of a driver and the safety of the passengers in the car.
Wearing a mask, especially the N95 multi-ply fabric, restricts normal oxygen supply to the lungs, and this has become a serious health and safety risk for "some" of our drivers in high altitude to restrict oxygen while driving.
If you believe that your own mask is not sufficient to protect you then there shouldn't be any expectation that the driver's mask would add any protection for you. We understand that it is a health recommendation and a preferred option in most normal travel within restricted spaces. However, traveling at high altitude has different requirements and risks. Regarding State and Federal laws, please understand we follow the law. For our specific location and high altitude circumstances there is NO medical, or health requirement or restriction for masking. Passengers are ENCOURAGED to wear a mask for their own personal needs OR if the driver is not wearing a mask because the driver may have a medical exemption or health preference for not wearing masks. We remind you that if the driver does not have a mask on when you approach the car then you may cancel the ride, but there will be no refund for the last minute cancellation. If you have the time in your travel schedule and you believe that your own mask does not work and you feel that a drivers mask will work then you will have to call a different company, or arrange for a driver willing to wear a mask who does not have high altitude health restriction/risk.
According to the attached government agency guidance and medical sources, these medical experts agree that it is not recommended for professional drivers to experience any significant restriction of oxygen while operating any equipment or motor vehicle, especially at high altitudes. Denver Colorado's altitude is 5,280 feet. Most of our long distance rides take us up to 11,000 feet elevation. Based on these studies it is common sense that our drivers not do anything to restrict oxygen intake while driving.
Our drivers do NOT work when they are sick. If you feel like the driver shows signs of allergies such as sneezing, sniffling or coughing and you believe a mask would make you feel more comfortable then you are encouraged to wear your OWN mask, or you can cancel your trip before the 24 hour cancellation policy for a full refund.
Mission Statement - Business Code of Ethics:
Our Mission Statement: Passenger AND driver comfort and safety is our first priority. We follow common sense rules and science for the highest level of safety for our passengers and drivers. We aim to treat you how we would want to be treated.
RISK MITIGATION COMBINED WITH SKYROCKETING INSURANCE VEHICLE FINANCING AND MAINTENANCE COSTS WILL MAKE OR BREAK A SMALL BUSINESS. THE TRANSPORTATION INDUSTRY IS CONSIDERED THE MOST DIFFICULT INDUSTRY TO SURVIVE AS A SMALL BUSINESS. HIGH COST OF ENTRY, AND HIGH COST OF MAINTAINING NEW RELIABLE VEHICLES WITH VALID INSURANCE AND DRIVERS WITH NO ACCIDENTS OR TICKETS. OUR MISSION IS TO PROVIDE YOU WITH A SAFE, COMFORTABLE RELIABLE RIDE WITH LATE MODEL, WELL MAINTAINED VEHICLES. ALL THE WHILE STAYING COMPLIANT WITH COLORADO TRANSPORTATION RULES, LAWS AND STANDARDS.